Effective Date:

At BestHowls, we value your satisfaction and are committed to delivering high-quality pet care products. If you’re not completely happy with your purchase, our return policy ensures a smooth and transparent process.

1. Eligibility for Return

You may request a return if:

• The item is unused, unopened, and in its original packaging.
• The return is initiated within 7 days of the delivery date.
• The product was damaged, defective, or incorrectly delivered.

2. Non-Returnable Items

We cannot accept returns for:

• Used or opened products (due to hygiene and safety concerns).
• Items returned beyond the 7-day window.
• Products without original packaging or proof of purchase.

3. How to Request a Return

To initiate a return, please contact our customer support:
📧 support@besthowls.com
📞 [Insert Phone Number]

Provide:

• Your order number
• Reason for the return
• Photo evidence (in case of damage or incorrect item)

Our team will guide you through the return process.

4. NonRefunds

Once your returned item is received and inspected, we will notify you of the refund approval.

• Approved non-refunds will be processed to your original payment method within 5–7 business days.
• Shipping charges (if applicable) are non-refundable, unless the return is due to our error (damaged/incorrect item).

5. Exchanges

We currently do not offer direct exchanges. If you’d like a different item, please initiate a return and place a new order separately.

6. Damaged or Defective Products

If your order arrives damaged or you receive a defective product, contact us within 48 hours of delivery. We will provide a full refund or replacement, based on your preference.

7. Cancellations

Orders can only be cancelled before they are shipped. Once shipped, you must follow the return process.

8. Contact Us

If you have any questions about our Return & Non-Refund Policy, feel free to reach out: 📧 support@besthowls.com
🌐 www.besthowls.com